Privacy and Cookie Policy

About Our Privacy Policy

Sideways cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial objectives.

This privacy policy applies to the use of the website and the services provided by Sideways. The effective date for the validity of these conditions is 29/08/2019, with the publication of a new version the validity of all previous versions is nullified. This privacy policy describes which data about you is collected by us, what this data is used for, and with whom and under what conditions this data could possibly be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have with regards to the personal data you provide us.

If you have any questions about our privacy policy, you can contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About Data Processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and for whom the data is transparent.

Webshop Software

Magento

Our webshop has been developed with software from Magento; we have chosen Magento for our web hosting. Personal data that you make available to us for the purposes of our services will be shared with this party. Magento has access to your data to provide us (technical) support, they will never use your data for any other purpose. Magento is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Email and Mailing Lists

MailChimp

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for their own purposes. At the bottom of every email that is automatically sent through our website, you will see the 'unsubscribe' link. If you click this, you will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and, as part of this, share information with third parties.

 

Payment Processors

Mollie

We use the platform of Mollie to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and in this context, share (anonymized) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data are also applicable to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than allowed by the legal terms.

 

Reviews

WebwinkelKeur

We collect reviews via the platform of WebwinkelKeur. When you leave a review via WebwinkelKeur, you are obliged to provide your name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the case that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.

 

WebwinkelKeur reserves the right to engage third parties for the provision of the service, for which we have given permission to WebwinkelKeur. All the above-mentioned safeguards with regard to the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

 

Shipping and Logistics

PostNL

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this data only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

 

DHL

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL uses this data only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

 

Accounting and Bookkeeping

Exact

For our administration and bookkeeping, we use the services of Exact. We share your name, address and residence details and details regarding your order. These data are used for administering sales invoices. Your personal data is sent and stored protected. Exact is obliged to secrecy and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above.

 

Purpose of Data Processing

We use your data exclusively for the purpose of our services. That means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

 

Automatically Collected Data

Data that is automatically collected by our website is processed with the purpose of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data. Cooperation in fiscal and criminal investigation In such cases, Sideways V.O.F. may be obliged under a legal obligation to share your data in connection with governmental fiscal or criminal investigation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law provides us.

 

Retention Periods

We store your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you communicate this to us, we will also perceive this as a forget request. Due to applicable administrative obligations, we need to store invoices with your (personal) data, so we will store this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced following your assignment.

 

Your Rights

On the basis of applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We will explain below what these rights are and how you can invoke these rights. In principle, to prevent abuse, we send copies and copies of your data only to your already known email address. In the event that you wish to receive the data at another email address or for example by mail, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forget request, we administer anonymized data. All copies and copies of data you receive in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Personal Data Authority if you suspect that we are using your personal data in the wrong way.

 

Right of Inspection

You always have the right to inspect the data that we process (or have processed) and that relate to your person or can be traced back to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data in their possession, stating the category under which we have stored this data at our known email address.

 

Right to Rectification

You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to it, adjusted. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at our known email address that the data has been adjusted.

 

Right to Restriction of Processing

You always have the right to limit the data that we process (or have processed) that relate to your person or can be traced back to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at our known email address that the data until you lift the restriction will no longer be processed.

 

Right to Portability

You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to it, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that has been processed by us on behalf of us by other processors or third parties at our known email address. In all likelihood, we will no longer be able to continue the service in such a case because the secure linking of data files can no longer be guaranteed.

 

Right of Objection and Other Rights

In such cases, you have the right to object to the processing of your personal data by or on behalf of Sideways V.O.F. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

Cookies

Google Analytics

Cookies from the American company Google are placed on our website as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

 

Third-Party Cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

 

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data related to you, we will notify you by email.

 

Contact Details

Sideways 

Waterwinweg 31

7572PD, Oldenzaal

The Netherlands

[email protected]

+31(0)548201001